Billing Policy

IMPORTANT NOTICE: All payments to PowerSurge Technologies, Inc. are non-refundable unless they fall under the 30-Day Money Back Guarantee. If an account is canceled within the first 30 days of service, the customer will receive a full refund of all account fees except overages and set-up fees. This 30 day policy shall include the 30th day. Any set-up fees and/or over usage fees including but not limited to additional bandwidth will not be refunded.

Service Rates: Client acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Client. Client is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to Company by its suppliers.

Payments & Fees: All invoices are due on the 1st of the month, which service is for (example: July services fees will be due on July 1st). Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a $15 reactivation charge. We accept check payments, money orders, Visa, MasterCard, Discover, and American Express. Returned checks will be charged a $20 “Returned Check Fee”. Accounts that are not collected by PowerSurge Technologies, Inc. will be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the Company a “Processing and Collection” fee of $20. If you desire to cancel your account, please follow the proper procedure as outlined in these policies.

1. All new monthly accounts are pro-rated to the first of the month following the first full month of service. Example: if you sign up for a monthly account on June 15th, the initial amount owed will be for the date range starting June 15th through July 31st,with the next invoice due August 1st. All annual accounts are pro-rated to the first of the following month of the next year. Example: Sign up is June 15th, 2007, the next invoice date would be July 1st 2008.
2. All accounts with a credit card on file will be automatically charged when the account comes due.

Account Cancellation: A cancellation will only be accepted if it is done by one of the following methods. All cancellation requests will be completed within 24 hours of submission.

1. The customer must submit his/her virtual authorization by requesting cancellation online at: support.powersurge.net ; or
2. The customer must fax a cancellation request to 312.224.8428 ; or
3. The customer must email a request to billing@powersurge.net .

All cancellation requests must include the following information:

1. Domain Name
2. User Name and Password of Main Account
3. Cancellation Request
4. Signature of Account Owner, if faxed
5. Reason for Cancellation (Optional)

When a cancellation request is made, the technical department will immediately remove all configuration information as well as all content of the account. PowerSurge Technologies, Inc. will remove all files. This may include unread email left on PowerSurge Technologies, Inc.'s servers. Your account will remain active and will be charged until a cancellation request via on of the above methods is submitted.